We offer all of our valued customers a 10-day risk-free warranty. In the unlikely event you are not completely satisfied with your purchase you can return the item/s.
Return shipments can only be made after receipt of a Return Authorization Number, (RAN), from us, and must be received by us within 10 days of your initial invoice date.
All jewelry items purchased from us will be shipped by FedEx®, our exclusive shipping carrier. Because we use FedEx shipments can be tracked online, and will arrive on-time at their destinations.
- For all items below $250 we offer Free FedEx Ground® with shipping upgrade options to either FedEx 2Day® - $9.99 or FedEx Priority Overnight® - $14.99.
- For all items between $250 and $1000 we offer Free FedEx 2Day® with the shipping upgrade option of FedEx Priority Overnight® - $14.99.
All Jewelry items come with exclusive Classic Red Leatherette or Rosewood Veneer W/Gold Trim jewelry boxes. Each and every package is custom made to fit your selection of ring, earrings, pendant, or bracelet.
To make payments for online purchases, customers can use one of the following methods:
- Pay Directly by Credit Card. We accept all major Credit Cards including Visa, MasterCard, Discover and American Express.
- Pay directly using PayPal.
- Pay by Bank Wire.***
- Pay by Phone.
*** For Bank Wire Payments a discount of 1% will be applied at Checkout.
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Gemshield is a jewelry insurance replacement program, underwritten
by Hanover Insurance Company and sold by Hallberg Insurance Network Agencies. If
you incur a loss, your jewelry will be replaced with a piece of like kind and quality
from the participating jeweler who originally sold you the item. It is a worldwide
insurance policy that includes coverage for sudden and accidental damage and mysterious
disappearance. You will receive your insurance premium receipt by email and the
policy will follow. This jewelry store is not a licensed insurance agent of Gemshield
or other insurance companies and does not sell insurance.
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Detailed information of your purchase is available, called the Quality Assurance
Document (QAD). Powered by IJN Systems, and other technology systems, the document
provides the information necessary to obtain jewelry insurance. It is available
for ordering at the shopping cart.